Solving Behavioral Problems in the Workplace

I have 20-plus years of experience working in and consulting to organizations. I've worked with business owners, executives, managers and HR professionals in small businesses, large corporations, non-profits and academic institutions. These are some of the "people issues" and behavioral problems I've helped resolve:

Unmanaged anger may be the single greatest liability for any organization today, even more than sexual harassment. Angry people damage personal and professional relationships, are less effective at problem-solving, and cause worry about workplace violence. Concerned about an anger issue in your organization? I can help to:

• Teach your managers and staff how to deal with angry customers or co-workers
• Evaluate the threat potential of angry or hostile individuals
• Provide anger management classes or individual coaching

Conflict Resolution and Dealing with Difficult People

Does it seem like you spend all of your time either dealing with conflict or trying to avoid it? Conflict, like change, is inevitable, but most people lack the skills for handling it effectively. Your organization may benefit from:

• Training on managing conflict and/or dealing with difficult people
• Direct intervention with a specific work group
• Individual coaching to resolve conflict and improve communication

Preventing Discrimination and Sexual Harassment

Sexual harassment claims filed against employers have increased dramatically in recent years, despite the fact that most organizations have anti-discrimination and harassment policies. Recent laws have made it easier for individual co-workers and supervisors to be sued for harassment as well. Yet most people don't fully understand what constitutes a "hostile work environment", or how to avoid communication or behaviors that might be perceived by others as harassing. I offer the following services:

• Training for supervisors on sexual harassment prevention (per new CA law)
• Consultation to management and HR to help reduce exposure
• Coaching of individuals accused of harassment or discrimination

Substance Abuse

One person with a drug or alcohol problem can affect many others in the workplace, including managers, coworkers, and customers. Efforts to address the problem often fail due to lack of understanding of the dynamics of addiction, denial and co-dependency.

My three-step process results in timely identification and effective intervention as well as prevention of substance abuse and other addictive behaviors in the workplace.

Stress Management and Resilience

After the re-org, downsizing, the new MIS, a new management team - then what? In today's workplace, sometimes the only constant is change. This accelerated pace can cause stress, and we know that unmanaged stress leads to interpersonal conflicts, lowered productivity, and increased medical claims.

Through employee seminars, management consultation, and/or individual coaching, I can help your organization to become more resilient and your employees to thrive, not simply survive!


Trauma Response

Did you know...?   On-site intervention within 48 hours of a robbery, bomb threat, employee death or other traumatic incident has been proven to reduce subsequent absenteeism and disability claims, as well as improve team morale.